Privacy Policy

Privacy Policy

Introduction

Welcome to https://structural-repair.storysurge.net (hereafter referred to as “Structural Repair,” “we,” or “our”). We are committed to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we handle personal data, ensuring compliance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales and Service Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://structural-repair.storysurge.net
  • Any mobile applications or services associated with our brand
  • All interactions between users and our platforms, whether through web browsing, app usage, or direct communication
  • Third-party links or services accessed from our platform, though they are governed by their respective privacy policies

Processing Activities

This Privacy Policy outlines the ways in which we process personal data when:

  • You use our applications and services as an authorized user. This includes all interactions and data generated during your account activity.
  • You visit our websites linked to this Privacy Statement, where we may collect information about your browsing behavior for analytics purposes.
  • You receive communications from us, including newsletters, emails, telephone calls, or text messages (SMS). We respect your consent regarding the frequency and content of these communications.

Personal Data Collection

We collect a range of personal data to enhance your experience and provide our services effectively. This includes:

  • Account Information: Details related to your user account creation and management, such as username, email address, and password hashes.
  • Payment Information: Credit card details, billing addresses, and transaction histories for processing payments securely.
  • Financial Information: We may collect data about your financial status or creditworthiness if required for specific services or transactions.
  • Purchase Information: Details of products or services purchased from us, including quantities, prices, and delivery information.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, advertising IDs, and device specifications.
  • Location Data: With your consent, we may access your location data to provide location-based services or for analytics purposes.
  • Feedback: Your responses to surveys, feedback forms, or product reviews, which help us improve our offerings.
  • Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms, as governed by their privacy policies.
  • Product Information: Details about products or services of interest that you view or interact with on our platform.

We gather this data through various methods, including direct user input, automatic tracking technologies (like cookies and device fingerprinting), and third-party service providers.

Cookies

Cookies are small text files stored on your browser to enhance user experience and provide valuable analytics. We use cookies for several purposes:

  • Strictly Necessary: These cookies enable core functionality, such as logging in and navigating through our site.
  • Preference: They remember your preferences, language settings, and display options to personalize your experience.
  • Analytics: Analytics cookies help us understand how users interact with our website, including metrics on page views, unique visitors, and bounce rates.

Users can manage their cookie choices through our Cookie Manager tool, allowing them to control which types of non-essential cookies are set.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. This may include:

  • Maintaining your user account and providing access to your profile information.
  • Processing payments and managing financial transactions.
  • Sending transactional communications, such as order confirmations or service updates.
  • Complying with legal obligations and resolving disputes.
  • Analyzing trends and improving our services.

Once the data is no longer required for these purposes, we securely delete or anonymize it to prevent reidentification.

Security Measures

We take substantial measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Implementing industry-standard encryption protocols for secure data transmission and storage.
  • Engaging reputable third-party processors who adhere to strict security standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.
  • Training our employees on privacy and security best practices.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us using the details provided in this policy, and we will take immediate steps to rectify the issue.

Your Rights and Choices

In accordance with applicable privacy laws, you have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you, along with information on how it is being processed.
  • Correction: If your data contains inaccuracies or incomplete information, you can ask us to correct or update it.
  • Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your personal data, unless we have compelling legitimate grounds to retain it.
  • Object: You have the right to object to the processing of your data for specific purposes, such as direct marketing or profiling.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used format, and transfer it to another controller.

To exercise any of these rights, please reach out to our Data Protection Officer using the contact details provided below.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and inform you through email (if applicable) when significant changes are made.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Email: [email protected]
  • Mailing Address: Structural Repair Inc., 123 Main Street, City, State, ZIP Code
  • Phone: +1 (123) 456-7890

We are committed to handling your personal data with the utmost care and transparency.